Higher Realm Group Privacy and Security Policy
At Higher Realm, we take your privacy and security seriously and are committed to protecting your personal information. We feel it's very important that you understand exactly what information is collected when shopping online and how that information will be used. If you have any questions or concerns about our privacy and security policies or anything else on our site, please don't hesitate to contact us through our support request form or by calling us at 813-996-3990.
What Customer Information Does Higher Realm Collect?
While maintaining our commitment to your privacy, we do collect personally and non-personally identifiable information about you. A detailed description of the types of information collected is outlined below.
Personally identifiable information includes your name, shipping address, billing address, e-mail address, and credit card information. We collect this information during the online checkout process so that we can properly fulfill your orders.
Non-personally identifiable information includes your browser type, domain name, IP address and other data that relates to how you maneuvered through Higher Realm's web sites. We collect this information so that we can identify general shopping and navigation patterns so we might better understand how to improve your experience with us.
What is the difference between Anonymous and Registered Shopping?
Once you reach the checkout phase of your Higher Realm's shopping experience, you will have the option to login as a registered shopper or purchase your products anonymously.
Registering one time with Higher Realm allows you to expedite your future shopping experiences. During the registration process, you provide the personally identifiable information mentioned above (name, billing address, shipping address, e-mail address, daytime phone number, and credit card information). This data, with the exception of your credit card information, is stored in a securely encrypted file in our database. For added protection, credit card information is completely deleted upon completion of online check out. The next time you check out, simply enter your login and password and the rest of the information will be pulled from our database, allowing you to use our express shopping feature.
When shopping anonymously at a Higher Realm web site, it is still necessary to provide personally identifiable information in order to complete the commerce transaction. However, once the order has been placed, Higher Realm does not hold your information for future use. When you return to Higher Realm to shop again, you will need to re-enter all personal information.
How Is My Personal Information Used?
The information will also be used to send emails or newsletters notifying you of special offers, product updates, and healthy lifestyle information on our site. However, if at any time you wish to stop receiving these updates, you may easily unsubscribe from future mailings. By selecting the unsubscribe link, your name will be permanently removed from our mailing list unless you request that mailings resume again in the future. Also, should you receive any promotions, catalogs, etc. via postal mail and would like to be removed from that list, simply contact us by using our support request form or by calling us at 813-996-3990.
Higher Realm may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when Higher Realm believes in good faith that the law requires it.
How Does Higher Realm Ensure the Security of My Credit Card Information?
Providing a secure site is essential for your peace of mind and trust in Higher Realm. We have installed the latest encryption software conforming to the Secure Socket Layer (SSL) protocol to safeguard all of the information you send to us.
How and Why Does Higher Realm Use Cookies?
"Cookies" are a type of information that is stored on your hard drive via your web browser. The "cookies" that Higher Realm uses do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain specific visit information about you without forcing you to register or to give personal information.
However, you should have the option of disabling "cookies" through your browser. This is a function of your computer, so the manner in which to turn the "cookies" off is quite individual and thus, cannot be addressed here. Please realize, if you choose to disable the "cookies" you will not be able to add items to your cart or complete an order online.
Higher Realm's Email List
We will never rent, sell, or exchange any email address we receive. By signing up for Higher Realm emails, you will not be sent advertising or messaging from any other company, regardless of their affiliation with Higher Realm. We work with a reputable email provider that adheres to a strict set of standards and policies and only sends emails to those who have requested it. Higher Realm provides a permanent opt-out or unsubscribe link with each email sent. To be removed from the list, simply follow the link included in the email. Once you have removed your name from our list, we will never use that email address again, unless you request to receive emails at a later date. Please note that it may take up to 7 days for the email address removal to take effect and you may receive additional mailings within that time. Emails are typically sent on a monthly basis, but you may receive as many as three in one month depending on seasonal fluctuation.
